Refund policy

Returns

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Maya and we'll arrange for a replacement. But some conditions apply. Those are:

  • Order must be checked in front of the delivery person (Inside Dhaka).
  • If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
  • If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
  • Product must be intact, however, there can be an exception (if the product is damaged).
  • Used product will not be considered for exchange or refund.
  • If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
  • And in case of return for exceptional circumstances, the customer must pay the transportation cost.
  • Original Invoice must be returned along with the product.

Verification:

Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded.

If the claim is not valid then Maya will not be liable to exchange or return the money.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at noreply@maya.com.bd.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at noreply@maya.com.bd and send your item to: Mayalogy Limited, House#96, Road#11, Block#C, Banani, Dhaka 1213, Bangladesh.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Mayalogy Limited, House#96, Road#11, Block#C, Banani, Dhaka 1213, Bangladesh

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.